top of page

Shipping Policy

​

Thank you for shopping with PinkCityMart! This Shipping Policy outlines how we handle shipping for products purchased directly from our website.

​

1. Shipping Process

  • All orders are processed and shipped by PinkCityMart from our location in Jaipur, Rajasthan, India.

  • Once your order is placed, you will receive a confirmation email with an estimated shipping timeline.

 

2. Shipping Locations

​

  • We ship within India. International shipping may be available upon request—please contact us for details.

 

3. Shipping Costs

​

  • Shipping fees are calculated based on your order weight, dimensions, and delivery location.

  • Costs will be displayed at checkout before you complete your purchase.

  • Free shipping may apply on orders above a certain value (e.g., ₹1000)—check our website for current offers.

 

4. Delivery Timelines

​

  • Processing Time: Orders are typically processed within 1-2 business days.

  • Shipping Time: Delivery within India takes 3-7 business days, depending on your location and the shipping method chosen.

  • Delays may occur due to holidays, weather, or unforeseen circumstances.

 

5. Shipping Methods

​

  • We partner with trusted courier services (e.g., India Post, Delhivery, Blue Dart) to deliver your orders.

  • You may select your preferred shipping option at checkout, if available.

 

6. Tracking Your Order

​

  • Once shipped, you’ll receive a tracking number via email to monitor your order’s progress.

  • Contact us if you face issues with tracking.

 

7. Shipping Confirmation

​

  • You’ll receive a shipping confirmation email once your order is dispatched from our facility.

 

8. Issues with Shipping

​

  • Lost or Delayed Shipments: If your order doesn’t arrive within the estimated time, contact us within 15 days of shipment for assistance.

  • Damaged Goods: Notify us within 48 hours of delivery with photos of the damage for a replacement or refund, subject to our return policy.

  • We are not responsible for delays caused by incorrect shipping addresses provided by you.

 

9. Returns and Refunds

​

  • Return shipping costs are borne by the customer unless the product is defective or incorrect.

  • See our Terms and Conditions for full return details.

 

10. Contact Us

​

For questions or concerns about this Privacy Policy, please reach out with our information on Contact Us menu

​

​

​

​

bottom of page